Return and Refund Policy

Last updated: April 7, 2016

Thank you for shopping at VideoToyBox.com. We greatly appreciate it.

If you are not entirely satisfied with your purchase, we will do what we can to help, within the following guidelines.

Exchange

If the product you receive is non-working or defective when you receive it, we will make efforts to provide a replacement of the exact same model in an expedited manner. Some manufacturers have advanced-exchange processes in place. We will work with you and the manufacturer in an effort to provide an exchange, repair, or replacement within the manufacturer's policies.

Returns - 30 day return policy

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused, unopened, unregistered, in the original undamaged packaging, with blank warranty/registration cards, manuals, and all accessories, and in the same condition that you received it.

Your item must have the receipt or proof of purchase.

Return Authorization

How to return or exchange an item:

  • To return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
  • To request an RMA number, please visit our contact page and send us an email at info@VideoToyBox.com with the request.
  • To request an RMA number by phone, call Customer Service at 1-855-874-2278.
  • Place the original product packaging into a shipping box.
  • Include the invoice and the reason for the return. If defective, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer's package.
  • The RMA number must be clearly written on the outer box. If you received a label via e-mail, print the label and affix it to the shipping box (not the product box).
  • Ship via insured delivery service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • Failure to follow these policies or a misrepresentation of the condition on which the RMA was granted will result in either of the following (at our sole discretion):
      • Minimum 30% restocking fee (may be higher, depending on condition of equipment).
      • Return to the buyer at buyer's prior expense.

RMA numbers are valid for 10 calendar days. Items must be received at the designated return location within that time frame to be eligible. On occasion, a manufacturer may have a shorter time period. If that is the case, the shorter of the two time frames will apply to your return or exchange.

We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. We are responsible for the monetary value of the merchandise only.

We are not responsible for the suitability of a product to perform any specific task for your use. Suitability or compatibility of any product with your workflow is not our responsibility.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.We will promptly notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within approximately 7 to 10 business days.

Shipping Expenses

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your item was shipped with “free shipping,” an original shipping and handling fee will be deducted from the refund amount.

Data on Returned / Exchanged Merchandise

We are not responsible for personal data or items left in returned merchandise. Please do not include non-original accessories when returning an item. Please be sure to remove any personal or sensitive data from devices prior to returning your merchandise.

Items Not Eligible for Refund:

  • Any merchandise that has been opened, used, or registered.
  • Software.
  • Equipment Upgrades.
  • Equipment Trade-ins.
  • Subscriptions.
  • Any items that are delivered electronically, even if also provided in tangible media form.
  • Services.
  • Any custom-built equipment or systems.
  • Gift cards.
  • Clearance Items.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us.