Return and Refund Policy
Last updated: April 7, 2016
you for shopping at
VideoToyBox.com. We greatly appreciate it.
If you are not entirely satisfied with your purchase, we
do what we can to help,
the following guidelines.
the product you receive is non-working or defective when you receive
it, we will make efforts to provide a replacement of
the exact same model in
an expedited manner. Some manufacturers have advanced-exchange
processes in place. We will work with you and the
manufacturer in an effort to provide an exchange, repair, or replacement within the
Returns - 30 day return policy
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused,
the original undamaged packaging, with blank warranty/registration
cards, manuals, and all accessories, and in the same condition that you received it.
Your item must have the receipt or proof of purchase.
to return or exchange an item:
an item you need to first obtain an RMA (Return Merchandise
request an RMA number, please visit our contact page and send us an
email at info@VideoToyBox.com with the request.
request an RMA number by phone, call Customer Service at
the original product
into a shipping box.
the invoice and the reason for the return. If defective, please
specify the defect.
do not place stickers or shipping labels on the original
RMA number must be clearly written on the outer box. If you received
a label via
e-mail, print the label and affix
it to the shipping box (not the product box).
via insured delivery
a tracking number. Return shipping charges are the responsibility of
the customer. We are not responsible for lost or damaged packages.
to follow these policies or a misrepresentation of the condition on
which the RMA was granted will result in either of the following (at
our sole discretion):
- Minimum 30%
restocking fee (may be higher, depending on condition of equipment).
to the buyer at buyer's prior expense.
numbers are valid for 10 calendar days. Items must be received at
the designated return location within that time frame to be eligible. On
occasion, a manufacturer may have a shorter time period. If that is
the case, the shorter of the two time frames will apply to your
return or exchange.
are not responsible for any consequential or incidental damage
resulting from the sale or use of any merchandise purchased
from us. We are responsible for the monetary value of the
We are not responsible for the suitability of a product to perform any specific task for your use. Suitability or compatibility of any product with your workflow is not our responsibility.
Once we receive your item, we will inspect it and notify you that we have received your returned
item.We will promptly notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within approximately
7 to 10 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
If you receive a refund, the cost of return shipping will be deducted from your
If your item was shipped with “free shipping,” an original
shipping and handling fee will be deducted from the refund amount.
on Returned / Exchanged Merchandise
are not responsible for personal data or items left in returned
merchandise. Please do not include non-original accessories when
returning an item. Please
be sure to remove any personal or sensitive data from devices prior
to returning your
merchandise that has been opened,
used, or registered.
items that are delivered electronically, even if also provided in
tangible media form.
custom-built equipment or systems.
If you have any questions about this Return and Refund Policy, please contact us.